When the Schedule Goes Quiet
Your board's been light for three days, and you haven't said a word about it....
The Real Reason a 70-hour Week Feels Normal
Why everything still comes back to you Most 70 to 80 hour weeks are not...
How to Speed Up the Estimating Process When Every Quote Goes Through You
SHORT VERSIONQuotes pile up on you because the price only exists in your head. Fix...
The Jobs You Never Knew You Lost
A homeowner called a plumbing shop on a Tuesday. His water heater was going, and...
Does My Electrical Shop Need an Operations Manager?
Hiring an operations manager does not put a layer between you and the field....
Why Do Some Techs Have More Callbacks Than Others?
Ask five techs why a job got a callback and you'll get five different...
Why Sent Quotes Just Sit There
SHORT VERSION A quote that goes out and doesn't get answered isn't a lost...
Why Nothing Moves the Week You’re Out of the Office
SHORT VERSION If the shop slips the week you're gone, it's not your crew...
What a dispatch process actually is and why the whiteboard isn’t one.
A dispatch process is who goes where, with enough time and the right notes,...
Why the dispatch board doesn’t show where your crew actually is
Your dispatch board can't tell you where the crew actually is because it shows...
When Too Much of the Business Lives in One Person’s Head
SHORT VERSION The work only one person knows how to do isn't at risk...
The SOPs an electrical shop actually needs
When there's no standard way of doing things, every job runs on whoever's holding...