HOW WE HELP ELECTRICAL CONTRACTORS

First we figure out
what’s really going on.
Then we help you fix the problems.

Free 30-minute call. No pressure.

Greg & Brenda Wilson

We help with problems like these.

An electrician does extra work the customer asked for on site and the extra work never makes it onto the invoice.
The electrician’s first stop of the day is the supply house, because nobody knew the job needed material the truck doesn’t carry.
Material gets bought for a job but never gets tied to that job, so you can’t tell what the job actually cost.
An electrician recommends more work to a customer and nobody ever follows up with the customer about the recommendation.
The person who handles invoicing is out for a week, so the invoices don’t go out.
You pay for field service software, but the schedule still lives on a whiteboard.
You still look over every invoice before the invoice goes out, because a few have gone out wrong before.
A callback gets scheduled as a brand-new job, so nobody sees what happened on the earlier visit.

You don’t need to know what’s causing the problems.
You just need to know the problems keep happening.

We follow the work until we can see
what’s really going on.

We start with the problems you tell us about.
Then we look at how the work connected to the problems actually gets done, day to day.

We go through real jobs, your schedule, your paperwork and your software.
We talk with the people who do the work, in the office and in the field.

For example:
Say your electricians do extra work on site and the extra work doesn’t always end up on the invoice. We’d follow a few real jobs from start to finish. We’d look at how the extra work gets written down, how the information gets to the office, and who checks the invoice before the invoice goes out.

Maybe the extra work gets written down a different way on every job. Maybe the notes reach the office after the invoice has already gone out. Usually there’s more than one thing behind the problem.

We look at how the work is set up, not who to blame.
If someone made a mistake, we look at why nothing caught the mistake sooner.

Then we help you fix the problems.

We use the simplest fix that addresses what’s actually causing the problems.
Depending on what we find, a fix might mean:

  • Making one person clearly responsible for a task, like reviewing job notes before invoices go out.
  • Changing how job notes and photos get from the field to the office.
  • Setting up your software so the software fits how your business actually works.
  • Adding a simple checklist, for example, what an electrician confirms before leaving a job.

We make the changes with your team. We try the changes on real jobs, adjust anything that isn’t working, and show your people how the new way works.

Then we check real jobs again to make sure the problem is actually showing up less. Once the new way is working, your team runs the new way without needing us for everyday help.

You can also take what we find and fix the problem with your own team.

What to expect if you work with us.

Your time

We work with you remotely, over calls and screen shares. Figuring out what’s going on usually takes a few hours of your time over 2 to 3 weeks, plus we have a few short conversations with your team when needed. If you want help with fixing the problems, we’ll tell you how much of your time is needed before you decide.

Who you'll work with

Greg and Brenda Wilson. We ran our own business for 11 years, so we know what it’s like when every question comes back to the owner.

Greg has worked as an electrician and in sales, and today he helps build a new department at a company with more than 8,000 employees. Brenda worked inside a field service business with more than 100 employees, where she found and fixed problems with invoicing, software, and how work got handed from one person to the next.

More about us

What it costs

You decide each step. On the first call, you tell us what’s been going on and we tell you whether we can help. There’s no cost for the call. If you want us to dig into the problem, the Blueprint is $2,000. If you want help with the fix, you get the exact price before you decide.

See every price

When we're done

Running your business gets easier. Fewer questions come to you that someone else could answer, fewer surprises show up after the fact, and there’s less chasing and double-checking.

Tell us what’s been frustrating you.

In 30 minutes, you tell us what’s been happening, and we ask questions to
understand how the work runs in your business.
Before we hang up, you’ll know whether we can help and
what the next step would be.

Free 30-minute call. No pressure.

Want to see how we think first? YouTube