Does My Electrical Shop Need an Operations Manager?
Hiring an operations manager does not put a layer between you and the field....
How to route the day so the crew isn’t driving across town
SHORT VERSION Drive time gets decided at the board, not on the road. When...
Why the Schedule Sends Two Trucks to One Job
SHORT VERSION Double-booking isn't a counting problem or a crew problem. It happens when...
Why Everything in the Shop Still Runs Through You
SHORT VERSION When everything in the shop depends on you, it isn't a crew...
Why the invoice goes out weeks after the job is done
SHORT VERSION The invoice waits because a finished job and a billable job are two...
Why Do Some Techs Have More Callbacks Than Others?
Ask five techs why a job got a callback and you'll get five different...
How to Follow Up on Estimates Without Relying on Memory
SHORT VERSION Follow up on estimates by deciding the follow-up before the estimate goes...
What Happens If You’re the Only Master License Holder at Your Company?
What Happens to the Shop If You're the Only One Who Can Pull the Permit...
Why one emergency call wrecks the whole day
SHORT VERSION When one emergency call throws off your whole day, the emergency isn't...
The Real Reason a 70-hour Week Feels Normal
Why everything still comes back to you Most 70 to 80 hour weeks are not...
What a dispatch process actually is and why the whiteboard isn’t one.
A dispatch process is who goes where, with enough time and the right notes,...
Why Do Some Months Run Fine and Others Fall Apart?
The cracks that are always there Every shop carries a handful of small gaps....