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Why Does My Crew Fight Every Process Change?
"This is how we've always done it." You've heard it before. Maybe from a...
Employee Left and Nobody Knows How to Run Payroll
You knew she ran payroll. You didn't know she was the only one who...
Which Ads Are Actually Bringing in Jobs?
7:12 Monday morning. The dashboard shows three campaigns running, green across the board. Then...
What a dispatch process actually is and why the whiteboard isn’t one.
A dispatch process is who goes where, with enough time and the right notes,...
Why Do Some Techs Have More Callbacks Than Others?
Ask five techs why a job got a callback and you'll get five different...
Why a busy shop can still lose money on jobs
SHORT VERSION A busy shop loses money on jobs when nothing compares what a...
The field service software you paid for and never completely rolled out
The field service software you bought and never really rolled out isn't sitting unused...
The SOPs an electrical shop actually needs
When there's no standard way of doing things, every job runs on whoever's holding...
Why Extra Work Gets Done but Never Reaches the Invoice
If the extras keep getting done and never billed, the problem isn't your guys...
Why the invoice goes out weeks after the job is finished.
The invoice goes out weeks after the job is finished because the office can't bill...
How Do You Know If a Job Hit the Estimate?
Knowing Whether a Job Hit the Estimate You closed that panel upgrade out at 19...
What it actually takes to document processes in an Electrical Shop
A standard "our way" of doing things gets built one workflow at a time,...