What is a good close rate on estimates?
SHORT VERSIONTake the estimates you won and divide them by the estimates you sent. Keep...
What a Healthy Callback Rate Actually Looks Like
SHORT VERSION A healthy callback rate is one your shop can actually produce. Most...
Why the office is always calling the field to ask what happened
SHORT VERSION The field and the office fall out of sync when there's no shared...
Why one emergency call wrecks the whole day
SHORT VERSION When one emergency call throws off your whole day, the emergency isn't...
Why Do Some Months Run Fine and Others Fall Apart?
The cracks that are always there Every shop carries a handful of small gaps....
Why Do Some Techs Have More Callbacks Than Others?
Ask five techs why a job got a callback and you'll get five different...
What Actually Goes Wrong When Electrical Contractor Software Rollouts Fail
The software rollout lasted about six weeks before it quietly died. Half your crew went...
Busy but always short on cash. Where it gets stuck.
SHORT VERSION If you're slammed and still short on cash, you don't have a...
Why Does My Crew Fight Every Process Change?
"This is how we've always done it." You've heard it before. Maybe from a...
Who’s Actually Tracking Your License Renewal?
The License Renewal Nobody Officially Owned "Nobody was tracking our license renewal." Marcus said...
Why Shops End Up Full of Under Trained Guys
It's Thursday afternoon and the panel change on Elm Street just turned into a...
When the Schedule Goes Quiet
Your board's been light for three days, and you haven't said a word about it....