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Does My Electrical Shop Need an Operations Manager?
Hiring an operations manager does not put a layer between you and the field....
Why Do Some Months Run Fine and Others Fall Apart?
The cracks that are always there Every shop carries a handful of small gaps....
What Happens If You’re the Only Master License Holder at Your Company?
What Happens to the Shop If You're the Only One Who Can Pull the Permit...
Who’s Actually Tracking Your License Renewal?
The License Renewal Nobody Officially Owned "Nobody was tracking our license renewal." Marcus said...
What business systems actually mean for an electrical shop.
SHORT VERSION Business systems for an electrical shop aren't a policy binder and they...
Why Do Some Techs Have More Callbacks Than Others?
Ask five techs why a job got a callback and you'll get five different...
The SOPs an electrical shop actually needs
When there's no standard way of doing things, every job runs on whoever's holding...
Why Extra Work Gets Done but Never Reaches the Invoice
If the extras keep getting done and never billed, the problem isn't your guys...
He’s My Friend’s Kid. I Can’t Fire Him.
Marcus is your buddy's son. You've known him since he was twelve. He's been...
Why Does My Crew Fight Every Process Change?
"This is how we've always done it." You've heard it before. Maybe from a...
Why Customers Call Mad Even When the Service Call Goes Fine
The breaker call went fine. Tech found the short, fixed it, no comebacks. The...
Why Shops End Up Full of Under Trained Guys
It's Thursday afternoon and the panel change on Elm Street just turned into a...
